Dear Sam O'Krent,
We moved into our home about three and a half years ago. At that time we dealt with another company, installing tile, carpet and laminate. The workers did not show up when they said they would, did not act like some of them had ever installed carpet before, resulting in three additional attempts at re-stretching the carpet, which, by the way, is where you come in. I had to call their home office in Dallas to get the local salesman to contact me when he wouldn't return my calls to get the problem fixed. Now we are replacing that carpet with hardwood and we wouldn't think of doing business with that company again.
I have not met you, but have had the pleasure of dealing with you work crew. They are very professional and knowledgeable regarding your products. They are courteous, punctual, and get right to work upon arrival. They work like a well oiled machine, each knowing what to do to get the job done.
We were so pleased with our first installation on May 25th, of Brazilian cherry hardwood installed in our downstairs front room and living room, that we called you to come back and give us a price on our upstairs with and without the stairs included. You got a quote back to us in a very timely manner and we quickly gave you the go ahead. On June 8th & 9th, our upstairs open area and stairwell were installed.
We have been checked on during each job and followed up by calls from your installation people to make sure we are happy with the work and if we have any questions. To me, this is very important. I don't feel like just another "job". We are thrilled with the results and workmanship of both jobs. We are thinking about doing one more room and stairwell in the same hardwood and won't hesitate to call on your wonderful installation crew again.
Please thank your people, for me, for two jobs well done. Sincerely,
- C. Marsh & W. Lay